Avast Free Forum is a website that allows users to ask questions about their antivirus software. It offers a range of information of tutorials as well as frequently asked questions. The site is easy-to-use and updated regularly.
Avast is a major player in the cybersecurity market and provides one of the best levels of customer support for its anti-virus program. The support button on their website and LAPTOP or COMPUTER application gives users access to helpful FAQ and discussion forums and also premium technical support in case of any problems.
The company provides live chat to customers who require fast answers, an email ticketing service for more specific questions, as well as three 24-hour phone lines in the UK, Australia, and the U.S.
Its customer service isn’t flawless However, it’s not perfect. A joint investigation by PCMag and Hauptplatine discovered that the company shares data about its users’ locations and Internet protocol address with third-party companies, which can raise privacy concerns for some. Furthermore its paid plans do not provide enough extra benefits that justify the additional cost. In addition, its forum was recently hacked which allowed thieves to acquire usernames, user names, emails and passwords hashed. Luckily, the data of payment transactions was not stolen. The company has committed to rebuild the forum using a faster and more secure platform. The company has a written policy on security that states that it will not sell or share personal information with third parties without permission.